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I am new to Immaculate Textiles how do I place my first order?

Firstly, a big, warm welcome to - we're thrilled you'd like to place an order. Simply create an account first, then start shopping.

I am a returning customer, how do I make an order?

When you order an item we'll ask you to log into your account first, then you can continue with your purchase.

Where do you ship to?

We ship our products throughout Europe, if your country is not available at checkout please contact us for a shipping quote.

How will be item be shipped?

Our products are stored and shipped by Amazon UK.

When will I receive my items?

Orders shipped to the UK mainland should arrive between 2-3 days.

Order to the rest of Europe should arrive between 3-5 days.

You will be supplied with tracking information after the item has been dispatched so you can follow the delivery progress.

Does Immaculate Textiles have a showroom where I can see the products?

To help keep our prices low, our showroom is our website. You'll find all the product information you need here, including photographs of each item. If there's anything else you want to know, please get in touch.

Do you sell to other businesses?

Yes, we're happy to sell to both individuals and businesses. If you'd like to know more, please get in touch.

Where are your products manufactured?

The majority of our products are manufactured in China.

How do I pay?

You can pay using Paypal or alternatively our products can be purchased on Amazon UK.

Can I pay by cheque?

Unfortunately not. But if you'd like to order a number of items for a business, please contact us and we can discuss a convenient way to pay.

Can I get a VAT invoice?

Of course. Just get in touch after you've placed your order and we'll get one sent out to you. 

Do you offer any kind of warranty?

We offer a 14 day warranty on all of our products. 

How will I be refunded?

The refund should be credited to your account within 10 working days depending on your payment method.